• We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Our return policy extends for 7 days, allowing you ample time to consider your purchase after receiving it.

• For a return to be considered, the item must remain unworn and pristine. Please place the item back in the exquisite Neut pouch, ensuring the tag remains intact and all complimentary items are included.

• Unboxing video is required for returns.

• Purchasers must bear the cost of all shipping fees, which are not subject to refund.

HOW DO I REQUEST A RETURN/EXCHANGE?

To send your items back to us, feel free to send us an email on neut.clo@gmail.com or message us on Instagram @neutph. Once your return is received and inspected, we'll notify you of the approval status.